Accessibility of Your Check-in Procedures

medical office kiosk tablet


Digital kiosks that are often used for check-in purposes at a health care provider’s office or to gather information for insurance or medical history must be accessible to everyone. These rules and regulations can also apply to any business. They often make life easier for everyone: patients, customers, and staff. Many governmental agencies are now looking at technology to make sure it is for everyone. These kiosks should be user-friendly and make the process easy for patients to use and access. There are populations when using this technology such as an older population and those with disabilities who may have a difficult time. These groups must receive the same level of service as those who are technology savvy. These kiosks must follow the Americans with Disabilities Act by making sure they are accessible and inclusive of everyone. When developing a kiosk for your practice, think about those who are wheelchair-bound, are they able to reach all buttons needed as needed? Is all language in plain text and easily read? Other issues may be hearing-impaired and visually impaired individuals who may have challenges with both the technology and the logistics of the equipment. Make sure there are simple easy instructions available. Is there audible navigation and alternative methods for using the kiosk? For those in the elderly population, it may be assigning a staff member to oversee asking questions. These are just a few questions practices as well as businesses must look at when developing this technology for their business. Meeting ADA requirements and compliance is an ethical as well as legal responsibility to all patients and customers. This will assist in making a business accessible to all.

Revolution Law Group is located in Greensboro, NC, and serves individuals and small businesses throughout the Triad and surrounding areas. To contact us please visit or call 336-333-7907.

The information included here is for informational purposes only, is not exhaustive of all considerations when creating documents, is not intended to be legal advice, and should not be relied upon for that purpose. We strongly recommend you consult with an attorney and do not attempt to create your own documents.